We offer 14 days of money back guaranteed.
Your product experience has always been one of our top priorities and we want you to be completely satisfied with whatever you buy from Space Lab. We understand that it may be tricky when it comes shopping online. Therefore, if the products you buy are different from the actual ones or have any defects, or if you find that the products are not suitable for your taste, you can contact our customer service within 7 days and ask for assistance or refund. However, please note that the product to be refunded must be exactly the same as the original package when you received it.
You can choose one of the following return options:
- Replace faulty or defective products.
- A full refund to your original payment method.
No nonsense return policy.
Merchandise must be returned within the stated period of time from the date the item is received.
Postage is to be borne by the customer in the event of an exchange or return.
To be eligible for refund/exchange, your items must be unused and in their original packaging (Please be sure to not discard any packaging materials).
The time required for the refund and exchange process can be consulted with our customer service for the latest information.
Important information
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products lost or damaged due to fire, flood, or natural disaster.
- Products that have been soiled or contaminated.
Please note:
Refunds are typically issued via your preferred payment method indicated while placing your order. All returns will be refunded via your original payment method.
Space Lab reserves the rights to withhold any refunds if your original item have not reached our warehouse.
Ensure that return details given are correct and complete.
We will not accept return or exchange of any complimentary products.
For all return and exchange requests, please email us at lotspace.my@gmail.com or contact us on Our Faceboook / Instagram account: @spacelab.malaysia and we will reply to you as soon as possible.
Space Lab reserves the rights to not accept/process any return requests which does not meet our standard return policy.